cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AnnWFoxPoint
New member
4 2 0 0
Message 1 of 6
117
Flag Post

Solved!

Visiting a friend, printer status is ready, shows as offline when I try to print

HP Recommended
HP OfficeJet Pro 9015
macOS 10.15 Catalina

I have an HP printer at home.  I am visiting a friend and would like to use his printer.

This is an HP OfficeJet Pro 9015.

 

I have it established in HP Smart, the printer status says "ready". 

I can't print the reports in HP Smart.

My friend can print from his computer.

When I try to print from Preview on my MacBook Air the printer utility indicates that the printer is offline and it can't find it.

5 REPLIES 5
Kumar0307
HP Support Agent
HP Support Agent
18,164 18,163 1,266 1,484
Message 2 of 6
Flag Post
HP Recommended

@AnnWFoxPoint, Welcome to the HP Support Community!

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • Either a 2.4GHz network or a 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Refer to this document to know how to print - Printing with Apple AirPrint 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
AnnWFoxPoint
Author
New member
4 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Yes, he has two wi-fi networks and the printer is on the other one. Thanks

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,164 18,163 1,266 1,484
Message 4 of 6
Flag Post
HP Recommended

@AnnWFoxPoint

 

Is the issue resolved?

Are you able to print now?

 

Keep me posted.

KUMAR0307
I am an HP Employee

0 Kudos
AnnWFoxPoint
Author
New member
4 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Yes, printing ok now.  Thank you

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,164 18,163 1,266 1,484
Message 6 of 6
Flag Post
HP Recommended

@AnnWFoxPoint

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation