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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
xaos27
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WARRANTY EXPIRED - PURE FANTASY

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HP Officejet 4630

"WARRANTY EXPIRED" FOR A NEW PRINTER BOUGHT JUST TWO DAYS AGO.

THE PRINTER DOES NOT WORK, JUST LIKE YOUR PHONE LINES DO NOT EXIST.

I NEED ASSISTANCE. ASAP - URGENTLY.

HOW LONG DOES IT TAKE YOU TO LOOK AT case Number [Personal Information Removed]

 

THANK YOU

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Valsimot
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The warranty check is determined within HP database from devices serial number, sometimes a device is stored a longer period in a warehouse or in a store before the customer buys it. 

 

If you have a valid proof of purchase you will have no problem to dispute your warranty with HP

https://support.hp.com/sk-en/document/c05084516 

 

I would highly recommend you to check the expiration date on each ink cartridge if they expired you got a really old stock device.




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TEJ1602
HP Support Agent
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@xaos27, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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xaos27
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As I said, the issue is URGENT. Escalate whatever needs to be escalated. The proof of Purchase has been sent already quite a few times and still no response.

I need a real person with knowledge (if you ever employ experts anymore) who is able to help me with the installation.

I went trough ALL of the steps of the Virtual Assistant already, several times.

The fact that you don't even have a single phone number to even just explain my situation is appalling. 

NEVER again HP.

Meanwhile I need to solve this asap.

 

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xaos27
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Shall I just give back the Printer to the shop I bought it from?

I am really not used to deal with incompetent and careless people.

The Warranty is STILL shown as expired in 2016 for a NEW product.

I am still NOT allowed to talk to anyone in technical support and get help on how to set it up.

What a useless company. Never again.

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