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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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WIndows 10 2004 and color option 3830

HP Recommended
Officejet 3830
Microsoft Windows 10 (64-bit)

When HP will solve the situation for inkjet printer drivers that have the color option removed in Windows 10 2004 ? Since may 2020, users that use printer 3830 or others models, in WiFi, can't print in color because the color option is not there anymore. 

 

The only tricks found that works for now, is to use the OfficeJet 5200 Drivers for the 3830 printer. The functionnality is barely the same and the color opton is working. But why it take so long to HP to correct the problem ????

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HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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It's not that I can't print. It's that the color option are not there when printer is WiFi connected. When connected by USB, the option is there. Someone tell that I have to add the printer by IP address in Windows to be able to have the color option by WiFi. I will try this way. The only other way I find is to use the 5200 printer driver to have the color option. But it's not "clean" as installation.

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