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Web JetAdmin - Supplies levels not appearing (only Tray levels)

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Hello guys,

I'm using Web Jetadmin (10.4 SR1) on my printserver and i'm getting  a problem that i just don't know the way to solve it.

Some printers are only showing the trays levels, at the supplies levels tab (can't get the toners and kits levels from the WJA). I've already checked the credentials and i'm sure those printers are compatible.

Any sugestions, please?

 

Printers Models:

HP Color LaserJet CM4540 MFP

HP LaserJet 500 color MFP M575

HP LaserJet MFP M630

HP LaserJet 400 color MFP M475dn

 

Thanks.

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