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I don’t understand this I have go envy 6055

and it’s connected to my internet but when I go to print this is what happened 

Security Warning

The printer "HP ENVY 6000 series

[E6993C]" appears to be a different printer than the previously used printer with the same name or the connection may not be trustworthy. If this is expected, tap "Continue". 

1 REPLY 1
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@Cheryl149, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Security Warning for HP ENVY 6055! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The security warning you are encountering indicates that the printer has detected a potential security issue. This could be due to several reasons, such as:

 

  1. The printer's identification has changed.
  2. There may be a connection issue or an untrustworthy connection.
  3. The printer might appear different from the previously connected printer with the same name.

To ensure the security and functionality of your printer, follow these steps:

 

Verify the Printer: Confirm that the printer listed in the warning message is indeed your HP ENVY 6055 and not another device posing as your printer.

Check Connection: Ensure that the printer is connected to the trusted network you are using, and there are no unauthorized devices attempting to connect.

Continue or Troubleshoot: If you recognize the printer as your own and trust the connection, you can tap "Continue" to proceed. If you are unsure or suspect potential security issues, you may want to:

  • Check your network settings.
  • Restart the printer and your router.
  • Reinstall the printer driver.
  • Ensure firmware and software are up-to-date.  

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.