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‎03-11-2021 07:00 AM

HP Recommended

Just bought a new wireless printer, loaded the HP Smart App, then I went to Settings, WiFi, and the only thing that shows up is: Direct Envy pro 6400 (I have the 6455), I click on that anyways and it asks for my  “Envy Pro password” but I just bought the printer and I’m setting it up so WHAT password

are they talking about?   I work with people all day not computers so I’m not too tech savvy, any assistance is a big help at this point.

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2 REPLIES 2

‎03-14-2021 10:19 AM

HP Recommended

@Tucana6

 

Welcome to the HP Support Community.

 

Please print the network configuration page and you should find the password on that: From the printer control panel, press and hold (the Information button) until all the buttons light up, and then press and at the same time to print the wireless network test report and network configuration page.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎03-20-2024 08:57 AM

HP Recommended

Hi community!

The information in the following link may also help:

 

Find the wireless network password or PIN to connect an HP printer

 

SofiaML
HP Support Community

I work on behalf of HP.
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