When I get to add printer to restore printer I can’t add nam, location,use

[Alan2204]

I uninstalled printer and now want to reinstall. When I get to System preferences, printers and scanners and try to add printer I can add Deskjet 2540series but I can’t add Name, location, use

[Elohi_NR]

Hi @Alan2204,

Welcome to the HP Support Community. 

I'd like to help!

Have you performed all the steps mentioned in this document and updated drivers? If not Click here and follow the steps and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Alan2204,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @Alan2204,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.