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HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

This has been going on for a while.  But when I print on both sides, the back side comes out upside down.  The only way I have been able to "fix" it is to do the back side manually.  Does anyone know how to reset the print options so i can get it to print right side up?  My printer is a HP OfficeJet Pro 6960.

1 REPLY 1
HP Recommended

@Ohshiet

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The Toolbox provides maintenance information about the printer. To open the Toolbox

  • 1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
  • 2. Click Print, Scan & Fax.
  • 3. Click Maintain Your Printer.

If the issue persists, follow the next steps: To print on both sides of the page (Windows)

  • 1. Load paper in the input tray. For more information, see Load paper.
  • 2. From your software, select Print.
  • 3. Make sure your printer is selected.
  • 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
  • 5. On the Printing Shortcut tab, select a shortcut that supports the Print On Both Sides setting. Select an option from the Print On Both Sides drop-down list. To change other print settings, click the other tabs.
  • 6. Click OK to close the Properties dialog box.
  • 7. Click Print or OK to begin printing.

And, also update printer firmware from here
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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