When i connect an ethernet cable to my officejet pro 8124e it goes offline

[JMid]

When i connect an ethernet cable to my officejet pro 8124e it goes offline

[Kuroi_Kenshi]

Hi @JMid,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Ethernet Connection:

• Ensure the Ethernet cable is properly connected to both the printer and the router.
• Use a different Ethernet cable to rule out any cable issues.

Network Configuration:

• Verify that the printer is set up to work on a wired network. Sometimes network settings might need to be manually configured, especially if there was a previous wireless setup.
• Print the Network Configuration Page from the printer to check its IP address and network settings.

IP Address Conflicts:

• Check for IP address visibility issues using a static IP address to avoid conflicts.
• Verify that the IP address is within the correct subnet as defined by the router configuration.

Restart Devices:

• Restart the printer and your network devices, such as the router or switch. This can often resolve connectivity issues.

Driver Installation:

• Ensure that the correct drivers are installed. You may need to reinstall them if there have been configuration changes.
• Download the latest driver or software updates from the HP Support Page.

Embedded Web Server (EWS):

• Access the Embedded Web Server by entering the printer's IP address into a web browser. Navigate to the networking section to check the network status and settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,