When scanning from printer where is the scanner option in the app ver 6.2?

[Yuc]

In iOS 12.2 using the HP smart app version 6.2 where can I find the option to scan from the printer? I’ve follow the instructions from HP page, but these are not the same as the current app version. Need help. The previous version of the app was better with this.

[senan6806]

@Yuc

A warm welcome to HP Support Community!

The following steps should help you Scan using your printer:

1.) Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

2.) Open HP Smart App. Tap a Scan tile.(If the Scan tile is not available, scroll down and click the Personalize tile and enable Scan. Once you enable Scan, go back to the previous page and click the Scan Tile.)

3.) Select the Scanner option.

4.) Tap the Settings icon  to select the input source, color or black and white, and resolution.

5.) Tap Scan.

6.) For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

Instructions on how to Scan on a Mobile Device Using HP Smart can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Yuc]

Sadly the app is not showing the scanner option at least for iOS devices. That’s my issue 

[senan6806 · Accepted solution]

@Yuc

Let's try removing and re-installing HP Smart App. Here is how to do it:

1.) Remove HP Smart on you iPhone.

2.) Use the steps available here to update iOS.

3.) Restart printer and iPhone.

4.) Download and install HP Smart App from here.

Keep me posted!

[Yuc]

Hi Senan6806,

i followed your steps and now I can see the source option with the scanner! 

Thanks a lot for the help.

[senan6806]

@Yuc

You are welcome, Yuc 🙂 Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!