• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-01-2022 03:47 PM

HP Recommended
Product: HP Notebook 15-dy1071wm
Operating System: Microsoft Windows 10 (64-bit)

I just got a new laptop during the pandemic. I've literally only turned it on maybe 5 times! The store can't take it back because of the covid 19 pandemic. I have reached out to "support" several times to get automated helpers that send me in circles for months now. I've messaged "support" to get absolutely no help at all. Each time I log in it says warranty is expired yet I know I bought a 2yr warranty.  They have ruined a brand new computer by sending me a virus update that crashed it .I can't see anything on the screen and when I held a light up to it It said stopcode: critical error failure or something of that nature.  Apparently you can't get a real person on the phone to help with anything I'm sure everyone has a bad warranty considering their poor communication & business practices! i think it is ridiculous that they aren't supporting or helping with the crap they've messed up! I'm not taking apart a computer when I'm not a computer technician and almost certain that would void the warranty I paid for. How many other people has this happened to

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.