• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2021 09:35 AM

HP Recommended
Product: HP OfficeJet 5230
Operating System: Microsoft Windows 10 (64-bit)

I keep seeing daily error messages in Windows 10 Update saying it is trying to install a driver update when the current driver is probably better than the one it keeps trying to install, and that it will keep on trying to install. This does seem self-contradictory!
Looking at the driver update history, there is a long list of entries like the following:

 

Hewlett-Packard - USB - 2/10/2017 12:00:00 AM - 44.1.2402.1741
Successfully installed on 18/02/2021

 

So this must be the driver for my HP OfficeJet printer that is connected to my HP Envy laptop.

The Windows Update trouble-shooter did not detect any problems, and neither did the trouble-shooters/scans in the HP Support Assistant.

Is it possible to somehow hide my printer driver from Windows Update and just use the HP Support Assistant to check that my printer driver is up to date?

Back in October 2020 I posted this query on the Microsoft website forum.  One of the Microsoft advisers said this was a known bug (and nothing to be concerned about) that would be resolved in future updates, but clearly it has not been sorted out yet.  From my Internet searching to try and find a solution it seems that quite a lot of people have a similar issue.

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.