Windows 10 Version 20H2 don't allow me to reinstall my printer

[armandoayudame]

Windows 10 home version 20H2 I need to reinstall the drivers for my USB  printer but I cannot install a printer via windows, downloaded exe file from the printer, or by reinstalling the "Full Solution" current version from the HP website. Today, the "Full Solution"  exe starts running, but never shows up in Task Manager and never executes on 2 different Laptops and 2 different USB cables! ONLY allow me the Wireless option when is connected to my router but no for USB. Thanks for your answer HP Support.

[TEJ1602]

@armandoayudame, Welcome to HP Support Community!

Is the printer recognized under USB devices on the computer?

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Try creating a new user account and then install the printer-

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue, and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign in to your account with your password from step 8.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

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