Windows 10 not seeing HP 6500 Officejet printer

[Oregon_user]

Running Windows 10 on an HP Envy 700 Tower pc. My HP officejet 6500 is hooked up directly via usb cable. Ever since the Windows 10 update in February 2019, Windows 10 keeps showing my printer as offline. I have to reinstall the entire HP software (OJ_AIO_6500_E709_Full_Win_WW_140_408-5) to get the printer working.

Today, Windows doesn't see the printer again. I deleted my printer from Windows, deleted all HP software, rebooted pc, power cycled printer, and then reinstalled the OJ_AIO_6500_E709_Full_Win_WW_140_408-5 software. Windows 10 still won't see the printer.

It's the not the USB cable, it's not the USB port, it's not the printer. It's something in Windows 10 that got updated. Please tell me how to resolve this.

Thank you.

[sandytechy20]

@Oregon_user

Welcome to HP support community.

Run the Print and Scan Doctor

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.