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‎03-06-2025 02:21 PM

HP Recommended

Can not Setup the New HP Officejet Pro 9120e series. Tried Uninstalling and reinstalling HP Smart. Manual Installation. Keep getting error message. 

1 REPLY 1

‎03-10-2025 12:08 PM

HP Recommended

Hi @Wolfmagnus,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try the following troubleshooting steps:

Check Internet Connection: Ensure that your printer and the device you are using to set up the printer are connected to a stable internet connection.

Restart Devices:

  • Power off your HP printer and unplug it from the power source.
  • Turn off your computer or mobile device.
  • Wait for about 60 seconds, then turn on your device and plug the printer back in and power it on.

Verify Printer Firmware:

  • Ensure your printer firmware is up-to-date. You can do this by accessing the printer's menu and searching for firmware updates.

Check Web Services:

  • Ensure that Web Services are enabled on your printer to use certain setup features.
  • If Web Services are not enabled, go to Getting Started with ePrint for instructions on how to enable it.

Verify Printer Configuration:

  • Make sure the printer settings such as language, country/region, date, and time are correctly configured on the control panel of the printer.

Reinstall Printer Software:

Following these steps should hopefully resolve the setup issue with your HP OfficeJet Pro 9120e series printer.

 

Refer to these links:

  1. HP OfficeJet 8600 Printers - First Time Printer Setup
  2. HP Printers - Setting Up and Using the Google Drive App on Your HP Printer

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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