blue screen B8DFE394

[kimvp]

hi,

i have a printer here that gives an error that i can't find on the internet.

it comes up irregular and then i need to switch off the printer fully and its then gone for a few moments or some amount of time. This printer is in a network , it's not the only one but the others dont give a problem and uses the same driver.

Any help is appreciated.

[Echo_Lake]

@kimvp

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

Step 2: Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[kimvp]

hi,

i will do a reset then today.

can i have a little background of the error code ?

[Echo_Lake]

@kimvp

Thank you for posting back.

Work on it as per your convenience and keep me posted on the results.

A blue screen with error code typically refers to hardware failure or corrupt print jobs. 

Keep me posted!