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‎11-15-2024 07:55 PM

HP Recommended

officejet 4635 printer straight out of the box shows error code  OX83C0000A

Category:
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1 REPLY 1

‎11-17-2024 09:26 AM

HP Recommended

Hi @moe1313,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand you are receiving an "ox83c0000a" error on the printer screen.

 

Try the below suggestions -

 

The error indicates a carriage jam issue.

 

Reset the product

 

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Try updating the printer's firmware. Click here

 

Also, try the steps to resolve the carriage jam issue - Carriage jam or E3 error

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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