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can't add my HP Officejet Pro 8600 e-All-in-One Printer series - N911 back to my imac print menu

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iOS 10 - 10.3.3

can't add my HP Officejet Pro 8600 e-All-in-One Printer series - N911 back to my imac print menu

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@LynneK

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Which app are you using to add the printer?

Was the printer working fine before?

Are you facing this issue after an update on the printer?

Any hardware or software changes made?

 

Make sure the printer and the Mac are connected to the same network.

 

Let's update the printer firmware and Mac using the below hyperlink:

 

Update printer firmware

Update software on Mac 

 

Now try to add the printer Using the HP Smart App 

 

Click on this link: https://support.hp.com/in-en/document/c03561640 for the HP Smart app

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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