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Message 1 of 2
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can't close hp smart

HP Recommended
HP Deskjet 2620
Mac OS X 10.10 Yosemite

Hi! I don't know why, but when i tried to connect my mac with my printer the app started to search for the printer, but couldn't find it and now i can't close the app neither can i find the printer. What can I do about it?

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Message 2 of 2
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@mariavolochenko

 

Let us try removing and adding the app-

 

The Library folder contains personalization, preference and cache files of HP Smart app. Let's try removing HP Smart App and it's associated files from the Library folder:

 

1.) Open Finder and click Applications

2.) Move HP Smart App to Trash and clear the Trash.

3.) Open Finder then click Go and Click Home.

4.) Click View then Click Show View Options. Check the box Show Library Folder.

The change is instantaneous and the Library folder will immediately become visible.

5.) Open Library and Open Application Support, move the HP Smart folder to Trash, and clear the Trash

6.) Download and install HP Smart App from here.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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