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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Disclaimer: I'm guessing - I don't have a Mac OS system (although I do have an iPad Pro) .
OK Start...
Reading the Mac App Store website page for HP Smart
Directs you to Support
HP Printers - Install and Use the HP Smart App (Mac)
Section FAQ > subsection How do I uninstall the HP Smart app?
Explains how to simply remove the existing application...
I would guess that the application can simply be removed from your Mac.
Restart your Mac and log in.
Download and install a new copy of the application from the mac Store...
It should certainly install the latest version...
I can offer limited assistance on the Firmware....
It is possible your printer doesn't even need the update.
Check the installed firmware version
Section: Print a Printer Status Report
OR
If supported on your printer,
Example
Use Embedded Web Server (EWS) to find your printer's Firmware version
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Tools > Printer Information > Firmware Version
Example - EWS - Extract the firmware version from the full firmware version information.
| Firmware Version | MANHHIPP1N001.2010A.00 |
In necessary, that is, your printer firmware is outdated, update located here:
Firmware - HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 6978 All-in-One Printer
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