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can't update HP Smart to ver. 5.5.1

HP Recommended
Officejet Pro 6978
macOS 10.14 Mojave

The Mac App Store says I have an update available for HP Smart to ver. 5.5.1. When I click on Update, the icon spins a couple of times, then goes back to showing Update without downloading or installing anything. Also, I could not install the Firmware update to 2025A. I was successful in installing HP Easy Start 2.9.3.01. What should I do?

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HP Recommended

@TigerMO53 

 

Disclaimer:  I'm guessing - I don't have a Mac OS system (although I do have an iPad Pro) .

 

OK Start...

Reading the Mac App Store website page for HP Smart

 

Directs you to Support

HP Printers - Install and Use the HP Smart App (Mac)

 

Section FAQ > subsection How do I uninstall the HP Smart app?

Explains how to simply remove the existing application...

 

 

I would guess that the application can simply be removed from your Mac.

Restart your Mac and log in.

Download and install a new copy of the application from the mac Store...

It should certainly install the latest version...

 

 

I can offer limited assistance on the Firmware....

 

It is possible your printer doesn't even need the update.

Check the installed firmware version

 Printing Self-Test Pages

Section:  Print a Printer Status Report

 

OR

If supported on your printer,

Example

Use Embedded Web Server (EWS) to find your printer's Firmware version

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information > Firmware Version

 

Example - EWS - Extract the firmware version from the full firmware version information.

Firmware VersionMANHHIPP1N001.2010A.00

 

In necessary, that is, your printer firmware is outdated, update located here:

Firmware - HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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