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SeattleSteve
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Message 1 of 2
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cannor configure printer.

HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

I have an HP OfficeJet Pro 6978 All in one printer. I cannot get my pc to recognize it further I cannot change or otherwise reconfigure the printer's network settings. When I try i get told that the feature of making changes to the network as the network is locked by the person who set up the printer.

I also noticed that the printer is connected to my 802.11n network  and the other wireless network which is not 802.11n. I believe that will not work,

Can you help me?

 

SteveGold.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SeattleSteve

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Could you please share the picture of the error message such as printer locked?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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