cannot access online user guide

[wwrick]

the Reference Guide says to refer to the online user guide for error codes.  When I try to access the user guide, the linke appears broken returning the test "page not found".  How do I get to the user guide?

[Andr-1611 · Accepted solution]

Hi @wwrick 

here is the users guide: http://h10032.www1.hp.com/ctg/Manual/c07043346.pdf

Hope this helps! Keep me posted.
Andr-1611

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[wwrick]

that is the link I reported as broken.  it returns a message "page not found"

[Andr-1611]

@wwrick 

I think you have a problem with your internet!
When I click on the (red marked) link

then the PDF file = manual is loaded and opened.

I wish you a happy Easter.

Andr-1611

[wwrick]

OK, now I can access the manual.  I was using Internet Explorer which has a lot of built-in protection plus some I added to ward off Bots and Trackers.  Websites generally provide a message if the protection is preventing proper operation, but the HP website did not.  I used Microsoft Edge to access the web page and had no problem, probably I have not spent the time to set up all the defenses in it.

thanks

[Andr-1611]

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611