changed e mail address

[donnie80xx]

HP ENVY 5055 NEED TO UPDATE NEW E MAIL ADDRESS

[Kuroi_Kenshi]

Hi @donnie80xx,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 5055 and updating the email address issue. Let’s go through a few checks.

Step 1: Open HP Smart

Open the HP Smart app on your computer or mobile device.

Make sure the HP ENVY 5055 printer is selected.

Step 2: Access printer account settings

Click or tap the printer image in HP Smart.

Select Advanced Settings.

The printer’s Embedded Web Server (EWS) opens.

Step 3: Update Web Services email

Select the Web Services tab.

Click Remove Web Services.

Confirm the removal.

Step 4: Re-enable Web Services

From the printer control panel or EWS, enable Web Services again.

A new printer email address will be generated automatically.

Step 5: Update HP Smart account information

In HP Smart, click Account or Sign In.

Update the email address in your HP account settings if required.

Please refer to this linked document for further guidance.

I hope this helps.

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Take care and have an amazing day ahead! 🚀

Best regards,