configurazione hp 4620 office jet

[Edo4620]

<p> <p> Hi I did a complete hardware reset of my hp office jet 4620, but I don't have the setup cartridges and I can't configure it. <

[Jay_G24]

Hi @Edo4620,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[Edo4620]

Hi, first of all thanks for the proposed solution, I specify that my printer is an HP 4620 office jet I have tried the proposed solution anyway, but unfortunately I have not solved.

I summarize the problems below:

• 1 I no longer have the configuration cartridges;
• 2 by mistake I did a total reset with OOBE

  before the total reset I entered the special menu by pressing the following keys:

             1 time Home - 2 times the back button - 1 time home

After the total reset, with the sequence described above, I cannot access the special menu.

When I power up the printer, it automatically turns on and after a while “install cartridges” appears on the display at this point the printer no longer responds to any commands and I cannot continue.

Pressing the keys has no effect.

Question: Are there any other solutions to try?

Thanks again and greetings from Naples - Italy

[Jay_G24]

I have shared the alternate steps in a private message.

Please check your inbox.

Hope this helps!

Let me know!