connecting hp officejet pro 6978 to acer chromebook

[seaneen1]

trying to connect hp officejet pro 6978 to my acer chromebook wifi is the same on both tried the usb connection and still wont print?

[Sneha_01]

Hi @seaneen1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP OfficeJet Pro 6978 to your Acer Chromebook, follow these steps to ensure a successful setup:

Wireless Connection:

Ensure Both Devices Are on the Same Wi-Fi Network:

• Double-check that both your Chromebook and the printer are connected to the same Wi-Fi network.

Printer Setup:

• On your printer, press the Wi-Fi button to make sure it's connected to the network. If needed, run the Wireless Setup Wizard from the printer’s control panel:
  • Go to Settings > Network Setup > Wireless Setup Wizard and follow the prompts.

Add Printer on Chromebook:

• On your Chromebook, open Settings by clicking the time in the bottom right corner and selecting the gear icon.
• Scroll down to Advanced, then find Printing and select Printers.
• Click Add Printer. Your Chromebook should automatically detect the OfficeJet Pro 6978. Click on it to add it.

Print a Test Page:

• After adding the printer, try printing a test page to see if it works.

USB Connection:

Connect the Printer via USB:

• Connect your printer to the Chromebook using a USB cable.

Check Printer Recognition:

• Open Settings on your Chromebook and go to Printing > Printers. Your printer should appear in the list. If it doesn’t, try reconnecting the USB cable.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support