copies suddenly reduced to tiny but deskjet 2755 has no reduction setting on control panel

[tecnicaly2slow]

Deskjet 2755 printer copier scanner...black and white copies are coming out reduced to tiny size, but this machine has no enlarge/reduced control on its panel...I didn't know it could do that...how do I return it to normal size?

[Pallipurath · Accepted solution]

Hi @tecnicaly2slow,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP DeskJet 2755 printer is suddenly producing copies that are reduced in size, even though it doesn't have explicit enlarge/reduce controls on the panel, I would request you to please follow the steps:

Power Reset

• Turn off the printer.
• Unplug the power cord from both the printer and wall outlet.
• Wait at least 60 seconds.
• Plug it back in and restart. This clears temporary memory errors that can cause scaling problems.

Reset Copy Settings via HP Smart App

• Install or open the HP Smart app (Windows, macOS, iOS, Android).
• Use the app’s Copy function instead of the printer’s panel.
• Ensure scaling is set to 100% (Actual Size). Even though the panel doesn’t show scaling, the app controls it.

Restore Factory Defaults

• On the printer, press and hold the Cancel and Wireless buttons together for 5 seconds.
• This resets network and copy settings back to default.
• Try copying again — it should return to full size.

Update Firmware

• Go to HP’s support site for the Deskjet 2700/2755 series.
• Download and install the latest firmware update.
• Firmware patches often fix copy distortion issues.

Take care and have an amazing day!

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Regards

Pallipurath.

[tecnicaly2slow]

Thank you so much!  disconnecting power, then using cancel and wireless buttons simultaneously seems to have worked!  so very happy here!  sorry i was delayed in getting this done but all is well thanks to you...have a good weekend!

[Pallipurath]

Hi @tecnicaly2slow,

Thanks for letting us help you out!

  

If you need anything else, I'm all ears (or rather, all text). Just let me know!  

  

You're awesome, and I'm honored to have been your go-to guide today!  

  

Stay fantastic, and have an amazing day ahead!  

Best Regards, 

Pallipurath