• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-12-2022 11:14 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I received my 9015E but the option to do any wireless printing was not available.  I ended up chatting with HP.. the end issue was there is a secret menu that you have to get to from the home screen.  So on the home screen you will see the reverse arrow  then a space and the home button then the question mark.  Remember where they are.

You have to hit the back button (it won't be lit up) and the home button then back then home .. you should see the enable disable menu pop up.  (NOT THE SERVICE MENU).

The first time I did it I didn't have enough space between the (unlit) home button and the reverse button.. so make sure you know where they are.. 

again.. from the home screen.. the question mark will be lit up.. then click short cuts so you can see where the reverse and home key live.. then reverse to the main screen.

only the question mark will be lit.  Now push back home back home until you see the enable disable menu push on the side carrot and enable wireless.

 

cgarmer
Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.