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Locked

‎07-26-2023 03:55 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Cannot locate driver to connect my HP Officejet Pro 6978 I Just purchased from Amazon.  HP says it's out of warranty?

Need Help

Category:
1 person had the same question
1 REPLY 1

‎07-27-2023 06:22 AM

HP Recommended

Hi @ges6464 

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP OfficeJet Pro 6970 All-in-One Print and Scan Driver and Accessories 
    click on "Expand all" and read all informations
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-40.16.1234_1-OJ6970_Full_Webpack.exe (116.6 MB)
    Reminder: the software asks for the connection type, only then connect the printer!
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

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