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easy start can't find sw for my photosmart 7520, refers me here, where there is none. where?

HP Recommended
photosmart 7520e
macOS 10.15 Catalina

i can't find the software downloads for my printer.

i follow the clicks to get it and the only software it shows is easy start.  so i download that, and it tells me

it can't find my software and suggests i come back here.

i'm on macosBigSur. 11.0.1, 1 yr old powerbook pro 15"  2019

catch 22


perhaps related:  web services doesn't work.  nothing wrong with the network.

it seems to be sending me to a non-existent server.  (dns can't find it, neither webpass nor google)

i saw something somewhere that said eprint was replace by something else, but can't find it, don't know where to download it, how to make web services work?

i'm not likely to uninstall, which would make my printer (all in one) inaccessible without any new software to download.

also tried product updates from printer touch screen, but it says there are none.  it might have the wrong server, too.

thanks in advance!

HP Support Agent
HP Support Agent
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HP Recommended

@minorgeek, Welcome to the HP Support Community!


This model printer is AirPrint compatible. You may install the printer on macOS 11 using the AirPrint driver.


Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.


Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.


Install the printer using AirPrint driver


1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

Note: Use Bonjour multifucntion.

6.) Try to print 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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