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- HP Community
- Printers
- Printer Setup, Software & Drivers
- envy 4500 won't print with WiFi turned off

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08-11-2024 12:12 PM
My HP Envy 4500 printer works fine on WiFi, but not at all through its USB cable. (I want USB for the security of personal data.) I've powered everything down, reconnected the cables, and installed the latest software from HP Smart. I've tested the USB port with other devices. What can I do?
I've seen the advice to fresh start without the USB cable inserted, but I've lost the CD that came when it was new. How can I initiate that fresh start?
Solved! Go to Solution.
Accepted Solutions
08-11-2024 03:24 PM - edited 08-11-2024 03:26 PM
you have to press some buttons back and forth to get the engineering menu. It is like a secret handshake.
here is another video
https://www.youtube.com/watch?v=qematG_eL_E
https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-11-2024 12:36 PM - edited 08-11-2024 12:37 PM
Probably needs to be reset to kick it out of Wi-fi mode
https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s
Reference: 4500e
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-11-2024 03:24 PM - edited 08-11-2024 03:26 PM
you have to press some buttons back and forth to get the engineering menu. It is like a secret handshake.
here is another video
https://www.youtube.com/watch?v=qematG_eL_E
https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-12-2024 12:45 PM
Success! My first HP Support Community question after maintaining Apple devices myself for 15 years.
The YouTube was easy to follow, and then I did indeed print with WiFi off. That means I have a record of a ton of sensitive data that I had typed into a secure thumb drive. It had been trapped.
Thank you, BeemerBiker!