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HP Recommended
envy 4500 printer
macOS 12.0 Monterey

My HP Envy 4500 printer works fine on WiFi, but not at all through its USB cable. (I want USB for the  security of personal data.)  I've powered everything down, reconnected the cables, and installed the latest software from HP Smart. I've tested the USB port with other devices.  What can I do?

 

I've seen the advice to fresh start without the USB cable inserted, but I've lost the CD that came when it was new.  How can I initiate that fresh start?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

you have to press some buttons back and forth to get the engineering menu.   It is like a secret handshake.

 

here is another video

https://www.youtube.com/watch?v=qematG_eL_E

 

 

https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

6 REPLIES 6
HP Recommended

Probably needs to be reset to kick it out of Wi-fi mode

https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s

 

Reference: 4500e

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you, Biker.  I looked at that YouTube, and it shows setup pages, like Maintenance, that I don't have on the little screen on my printer.  Probably earlier or later production.

HP Recommended

you have to press some buttons back and forth to get the engineering menu.   It is like a secret handshake.

 

here is another video

https://www.youtube.com/watch?v=qematG_eL_E

 

 

https://www.youtube.com/watch?v=o_zODVaAKq8&t=27s

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Success!  My first HP Support Community question after maintaining Apple devices myself for 15 years.

The YouTube was easy to follow, and then I did indeed print with WiFi off.  That means I have a record of a ton of sensitive data that I had typed into a secure thumb drive.  It had been trapped.

Thank you, BeemerBiker!

HP Recommended

My printer 6000 wont turn off wifi -  I use USB 

HP Recommended

Thanks for answering, Sosia.  The problem was I could not print through USB alone, and this problem is marked solved now.

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