envy 6100e printer will print from cell phone but not laptop

[Kubini]

envy 6100e will print from cell phone but not from either laptop

[Max3Aj]

@Kubini, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Envy 6155e All-in-One Printer is printing from your cell phone but not from your laptop running Windows 11. Let's walk through some steps to get your laptop printing again.

Check Printer Connection on Laptop

Make sure your printer is connected to the same Wi-Fi network as your laptop.

1. On the printer, tap the Wi-Fi icon or go to Settings > Network Setup > Wireless Settings.
2. Confirm it’s connected to the same network your laptop is using.

Reinstall or Update the Printer Driver

Sometimes the driver may be outdated or not properly installed.

1. Go to the official HP driver page: Official HP® Support
2. Download and install the HP Smart app or the Full Feature Software and Drivers for Windows 11.
3. Restart your laptop after installation.

Set Printer as Default

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Click your HP Envy 6155e > Set as default.

Try Printing a Test Page

1. Open Control Panel > Devices and Printers.
2. Right-click your printer > Printer Properties > Print Test Page.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support