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HP Recommended
HP Envy 6552e All-in-One Printer
Microsoft Windows 10 (32-bit)

My printer was working fine until it suddenly stopped printing. I ran the diagnostics, and it said everything was fine. I can print the customer service report, but nothing else will print.

1 REPLY 1
HP Recommended

@robinf22, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Printing Issues with HP Envy 6552e Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It can be frustrating when your HP Envy 6552e printer stops printing. Here are some troubleshooting steps to help resolve this issue:

Restart the Printer:

  • Turn off your printer by pressing the power button.
  • Wait for about 60 seconds and then turn it back on.

Check Printer Connectivity:

  • Ensure that your printer is properly connected to your computer or network.
  • If using a Wi-Fi connection, make sure your printer is connected to the correct network.

Printer Software Update:

  • Make sure your printer drivers and software are up to date. You can download the latest drivers from the HP Support website.

Check for Print Queue Issues:

  • Open the print queue on your computer and make sure there are no stuck print jobs.
  • Clear any pending jobs and try printing again.

Use HP Smart App:

  • Download and use the HP Smart app to check the printer status and troubleshoot any issues. You can download it from the HP website or your mobile app store.

Reset Printer Settings:

  • Sometimes resetting the printer settings can resolve issues.
  • For detailed steps on how to reset your printer, refer to the printer manual or HP support website.

Check for Paper and Ink Issues:

  • Make sure there is enough paper in the input tray and that the ink cartridges are correctly installed and have sufficient ink.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.