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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cmangiag
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Message 1 of 2
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envy pro 6400 auto-off not working

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HP Envy Pro 6430
Microsoft Windows 10 (64-bit)

The 6430 has set the Auto-off parameters at 2 hours.

Item is greyed out and the interface says It's not editable.

The issue is that the printer never really shuts off, ot even after 12 hours without any intervention.

Could this be due to the Instant ink service?

I'd like to turo off the printer (and its associated light) during the night...

Thanks

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@cmangiag

 

Welcome to HP Support Community


I would like to help

 

Instant Ink requires the [printer to be online to keep track of the ink level constantly and also for occasional printer maintenance

 

But you can switch it off at night if you want and turn ti back on next day

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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