existing officejet pro 8025 now requests setup cartridges

[spates]

HP Office Jet Pro 8025 printer was previously set up and working fine for all tasks (printing, scanning, etc.) for a number of months.  It is hooked up wirelessly to my computer through a router.  A short time ago, it displayed a screen titled "Use SETUP Cartridges" and the printer is now shown as off line.  I can not bypass or rest this screen and have followed the limited help instructions on-line (consisting of take each cartridge out and firmly reinstall the cartridge, and unplug and then repower the printer - Note that I have only used genuine HP toner cartridges in this printer).   Still stuck with an off-line printer with the SETUP cartridge screen displayed.  (NOTE:  I found that I did have the setup cartridges and I did install them.  (They didn't have any ink in them since I used them until prompted to replace them.)  That did not change the error message.

[Jay_G24 · Accepted solution]

Hi @spates,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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