firmware is stuck

[peaches201]

Hp Office Jet Pro 81352.  Trying to complete the installation of firmware but it is stuck and will not advance to the next page when I hit enter,   I am not sure if I have the correct ethernet cords.

[Pallipurath]

Hi @peaches201,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP OfficeJet Pro 81352 firmware update is stuck, preventing it from completing the installation, I would request you to please follow the steps:

Reset the Printer

• Power off the printer completely.
• Disconnect the power cord from both the printer and the wall outlet.
• Wait at least 60 seconds before reconnecting.
• Power the printer back on and retry the firmware update.

Update via HP Smart App or HP Website

• If the printer’s screen is stuck, try updating firmware through your computer:
• Download the latest firmware from the HP Support site.
• Run the installer with the printer connected via USB or network.

Re-initiate Firmware Update:

• Go to the printer's control panel and navigate to the “Setup” menu, then select “Printer Maintenance.”
• Look for the firmware update option and try re-initiating the update process.

Refer the link: https://support.hp.com/au-en/document/ish_1776648-1643972-16 

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.