If it prompts for any need to install any specific .Net Framework, what exact version is required? (different Windows 7 versions may require different versions of the .Net Framework 4.5 / 4.6 update, that varies for different Windows 7 versions).
Say thanks by clicking the Kudos thumb up in the post. If my post resolve your problem please mark it as an Accepted Solution 🙂
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".