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I gave my printer to a friend and she is unable to print... I am hoping resetting the HP laser jet Pro MFP M28-M31 will do the trick

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource on how to reset the wireless for this printer:

 

https://www.youtube.com/watch?v=Wu0cQgvVQ0I&t=1s

 

After that, use HP Smart app to setup and connect printer to the network:

https://www.youtube.com/watch?v=CvQY-D1ypWA&t=204s

 

For more resources on using this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore wireless to defaults ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. For more tips on this printer series: https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3 This ...
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