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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jay_G24
HP Support Agent
HP Support Agent
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Message 11 of 13
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To better assist you - Is there antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

 

While you respond to that, go to System Information to check if the USB is detected or not - 

 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

 

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

 

Let me know how this goes!

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saikat11
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Message 12 of 13
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I don't have any antivirus installed. 

printer is showing up in system report, please check the screenshot. 

thanks.

Screenshot 2021-03-05 at 10.14.19 PM.png

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Jay_G24
HP Support Agent
HP Support Agent
11,185 11,155 827 921
Message 13 of 13
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We  have  tried all the troubleshooting steps from our end, 

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support in your region for further assistance.

 

Hope this helps! Keep me posted. 

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