hp deskjet 2600 series sw keep requesting to configure the printer

[ahmedbarakat]

Hello All,

I have a new laptop with Windows 10 and I tried to install the Software and drivers to be able to use my all in one 2600 printer.

I already had an older version of the printer before and I am used to use the software to scan, after installing the software and connecting to the printer over wifi successfully.

I tried to launch the software again to start scanning so I get again the configuration page as if the previous configuration didn"t take effect, although in printers and scanners in window it see the printer and I even can scan using the scanner software of windows itself.

see attached the image I get each time I launch the software.

on another device windows 7, it launches the software and working fine

Thanks in advance for your help.

BR,

Ahmed

[TEJ1602 · Accepted solution]

@ahmedbarakat, Welcome to HP Support Community!

This could be an issue with the installed drivers. Let us try to isolate the issue and resolve it-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[ahmedbarakat]

Thanks a lot it wors normaly now, i highly appreciate yoy support

[TEJ1602]

@ahmedbarakat

That's great! Happy to hear that.

Let me know if you need any further assistance.