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HP Recommended

I can not get the printer to print the password. The paper never feeds. I can hear some movement of the printer cartridge.

1 REPLY 1
HP Recommended

@jj1027

 

Welcome to the HP support community.

 

Clean the paper feed rollers

  1. Turn off the printer, and then disconnect the power cord and any other cables.
  2. Raise the input tray.
  3. Lift and hold the input tray shield.

  4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Inspecting the paper pick rollers

  5. Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.

  6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  7. Lower the input tray shield.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Reconnect the power cord and any other cables, and then turn on the printer.

You can refer this HP support community for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.