Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I can not get the printer to print the password. The paper never feeds. I can hear some movement of the printer cartridge.
Welcome to the HP support community.
Clean the paper feed rollers
Lift and hold the input tray shield.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.
Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Lower the input tray shield.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord and any other cables, and then turn on the printer.
You can refer this HP support community for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
Didn't find what you were looking for?
Ask the community