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‎09-18-2020 08:43 AM

HP Recommended
Product: HP ENVY 4522 all in one
Operating System: Microsoft Windows 10 (64-bit)

ERROR Result's hp support assistant how to login with administrator rights

 

9/18/2020 10:19:22 AM: Is Preinstall: Checking if pre install mode
hp support assistant how to login with administrator rights9/18/2020 10:19:22 AM: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Setup\State key is present, Image State=IMAGE_STATE_COMPLETE
9/18/2020 10:19:22 AM: Preinstall: False
9/18/2020 10:19:22 AM: Silent Install: False
9/18/2020 10:19:22 AM: The current installing HPSA version: 9.6.714.0
9/18/2020 10:19:48 AM: Error: Please log in with administrator rights before installing HP Support Assistant.
9/18/2020 10:19:48 AM: Return Code: -1
9/18/2020 10:19:48 AM: Program::Main: Exit Code: -1

 

Category:
1 person had the same question
1 REPLY 1

‎09-21-2020 03:35 PM - last edited on ‎06-26-2023 07:49 AM by Level 5

HP Recommended

@Devlin88 Welcome to HP Community!

 

I understand that the hp support assistant how to login with administrator rights.

 

 I recommend you uninstall HP support assistant and restart the computer. Then download and install HP support assistant from the below link and check.

 

https://support.hp.com/us-en/help/hp-support-assistant

 

 

Please refre to the below link to more troubleshoot.

 

https://support.hp.com/us-en/document/ish_2025988-1592331-16

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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