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hp2755 HELP
03-20-2021 02:19 PM

I'm having every problem known to mankind. I'm so frustrated. I set up my HP2755 All in one printer a month ago in a different location then when I moved to a new apt I can't get it to work at all. I've tried everything ALL day, Is there a phone # that I can use to call someone in customer service? I've never ever had problems like this with any other printer I have owned, and I beyond regret purchasing this - despite having wifi it says it can't connect and printer not responding - I've tried the app, the problem solving FAQ, the youtube videos, etc etc. never again. w HP eve! If anyone can direct me to how I get help from a person please let me know. Thank you!
03-20-2021 07:55 PM - edited 03-20-2021 08:01 PM

Hi,
Thanks for using the HP Support Community.
Assume the new apt is having a different wireless network, the printer wireless needs to be reset before connecting to the network again.
Check out these resources on how to Reset the wireless and then set up/connect printer to the wireless network using HP Smart again.
https://www.youtube.com/watch?v=NHq_83JIy4A
https://www.youtube.com/watch?v=VD1YaFTaSHs
https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE
Hope that helps!
I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

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