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i have a 6978 printer . everytime i want to print it starts in main't mode and it takes five minutes

HP Recommended
hp 6978
macOS 10.15 Catalina

every time we print the printers stars with main't mode and then it takes five minutes to print. not acceptable

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @frankiee1,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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