impossible to consult my Instant Ink compt

[Gentil1]

Hello,I re-subscribed to Instant Ink and I cannot verify my account. I get a Backend 404 error when I try to log into my Instant Ink account.

[zoey7886]

@Gentil1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Backend 404 Error When Accessing Instant Ink Account! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Encountering a Backend 404 error when trying to access your Instant Ink account can be frustrating. Here are some steps you can follow to resolve this issue:

Clear Browser Cache and Cookies:

• Clear the cache and cookies from your browser. In most browsers, you can access this option in the settings menu under privacy or security.
• For example, in many browsers, pressing Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (macOS) opens the dialog to clear browsing data.

Try Incognito or Private Browsing Mode:

• Open your browser in Incognito or Private Browsing mode and attempt to log in again.
• This method can help bypass any stored data issues.

Ensure Browser Compatibility:

• Make sure you are using one of the compatible browsers: Google Chrome, Safari, or Microsoft Edge.
• Refresh the browser window if the page does not load correctly.

Verify Correct URL:

• Ensure that you are logging in to the correct Instant Ink account page.
• The URL in the browser's address bar should include "hpsmart.com."

Try a Different Browser:

• If the issue persists, try logging in using a different web browser (e.g., if you were using Chrome, try Edge or Safari).

Restart Your Device:

• Sometimes, simply restarting your device can resolve unexpected issues.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,