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HP Recommended
HP ENvy 7645 All in one Printer
Microsoft Windows 10 (64-bit)

my laptop said there was a newer driver for my HP Envy 7645 which is out of warranty. I followed the instructions, downloaded the  framework and driver.  I started the install and got an error that I am not the administrator of my computer.  but I am.  what do I do?  Help. please?  If you can't see the message clearly it says;

Installation Error

Call to driver package Uninstall re turned error 5 for package 'C:\\Windows\System32\DriverStore\FilerRepository\

hpwia_en7640.inf_amd64_c530c8dfd7e66dtf0\hpwia_en7640.inf':  call of DriverPackageInstall must be a member of the Administrators group to install a driver package

 

fairchib_0-1588278116214.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@fairchib 

 

This is a permission / ownership error.

 

See the following for the solution...

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7645 e-All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@fairchib 

 

This is a permission / ownership error.

 

See the following for the solution...

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7645 e-All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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