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ruysschaert
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Message 1 of 4
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Solved!

installing printer ENVY 6400 on Mac 10.9.5

HP Recommended

hey, I'm trying to install  a brand new printer HP ENVY 6400e series on an old Mac 10.9.5 system

I can't find any driver to proceed in the installation

can soemeone help me ?

thanks !!

1 ACCEPTED SOLUTION

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ShlomiL
Level 17
Level 17
33,792 15,023 5,686 13,510
Message 2 of 4
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HP Recommended

Hi,

The printer is supported on macOS 10.14 or later versions, it is incompatible with any later operating systems:

https://support.hp.com/us-en/document/c07062170#AbT17

 

As this is an HP Plus printer which requires activation first, you may try setting up and activating the printer first from a supported device, such as a mobile device and connect the printer to your home WiFi :

HP+ OfficeJet printers - Setup Using HP Smart App (Android, Apple iOS, IPadOS)

 

Or from another supported computer:

HP+ OfficeJet printers - Setup Using HP Smart App (Windows 10, MacOS)

 

Once the printer is ready you may try using it from your Mac with Apple AirPrint, although not officially supported it may work for a wireless network connection so surely worth a shot:

https://support.hp.com/us-en/document/ish_1994828-1994872-16

 

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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3 REPLIES 3
ShlomiL
Level 17
Level 17
33,792 15,023 5,686 13,510
Message 2 of 4
Flag Post
HP Recommended

Hi,

The printer is supported on macOS 10.14 or later versions, it is incompatible with any later operating systems:

https://support.hp.com/us-en/document/c07062170#AbT17

 

As this is an HP Plus printer which requires activation first, you may try setting up and activating the printer first from a supported device, such as a mobile device and connect the printer to your home WiFi :

HP+ OfficeJet printers - Setup Using HP Smart App (Android, Apple iOS, IPadOS)

 

Or from another supported computer:

HP+ OfficeJet printers - Setup Using HP Smart App (Windows 10, MacOS)

 

Once the printer is ready you may try using it from your Mac with Apple AirPrint, although not officially supported it may work for a wireless network connection so surely worth a shot:

https://support.hp.com/us-en/document/ish_1994828-1994872-16

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No
ruysschaert
Author
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Message 3 of 4
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HP Recommended

thank you very, very much for your professional and usefull help !!!

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ljagerman
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Message 4 of 4
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HP Recommended

Let me answer this way:

 

After a series of daily long sessions with HP technicians --who were excellent to make my 6400e work for a few hours or days-- I tossed it and bought a Canon printer.

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