• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet 1510
Microsoft Windows 10 (64-bit)

Product: HP Deskjet 1510
Operating System: Microsoft Windows 10 20H1 (64-Bit) (restricted)
Hello,

Is there any chance to install HP Smart app without the Microsoft Store?

Our company uses lots of in-line apps,we never needed a printer, now we are growing bigger & we needed a print mainly for scanner,
One of our ceo had this printer working perfectly at his place,we got it.
I install the all-in-one pack but when installation almost completed, printer try to install from ms store
We have blocked Microsoft Store in our domain and we cannot unlock it for only 3-4 users unfortunately that is the policy.
Printer-copy all ok
my issue is with the scanner,
when i enter HP Deskjet 1510 series.exe -> printer setup & softwares click in connect to a new printer - cannot detect for hours
so i can't get scanner, is it possible to get an install exe only for scan?
this is my issue!!

what can i do to get the scanner??

2 REPLIES 2
HP Recommended

@SulthanAli 

 

Update Content

Remove general how-to installation help

Add References Troubleshooting and  Doctor Website

 

If I have anything else to offer, I will post back.

 

=================================================

Updated Content

 

Product introduced in 2013

 

Answer

Installation of the HP Smart Application is only available from the Microsoft Store .

 

The Troubleshooting guide provides the known solutions for driver installation problems:

HP printer not found during driver setup (Windows, Mac)

 

The general "what to do" corrective actions for this type of issue includes replacing the USB cable.

Example:  Troubleshoot a USB connection to an HP printer

 

=================================================================

References and Resources

 

Full Driver printer software web page

HP Deskjet 1510 All-in-One Printer series Full Feature Software and Drivers 

 

Remember to remove the cable before installing software and to connect the cable only when instructed to do so.

 

ConnectivityUSB
Wireless CapabilityNo

 

Resource - HP Print and Scan Doctor

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

 

Wait!

If the problem / issue is one of

  • Printer is Offline
  • Cannot print in Color
  • Duplex printing has disappeared
  • Odd or persistent installation or connection issues

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

 

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

 

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

 

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

 

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

 

===========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 1510 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Thanks for the reply.

I did follow all your steps & advises but nothing,
Now listen to me,

 

As i explained i don't have issue with the printing stuff, my issue is SCANNER!!
Take a look below the screenshots below:
i already install it several times (offine or with usb or without usb still the same)

Issue Printer-001.png

Printer connection - never gud always this issue

 

Issue Printer-002.pngIssue Printer-003.png

my windows specs

Issue Printer-004.png

printer is recognized, so what is the issue with scanner??????

Issue Printer-005.png

printing all ok - but i want scanner not printing!!!

 

Issue Printer-006.pngIssue Printer-007.pngIssue Printer-008.png

i install the link of all-in-one - the 93.8mb setup exe, so how come its not ok??
Issue Printer-009.png

 

no solution!!! so if u guys will tell me to re-try, plze give me the scan setup, there is an issue with the all-in-one!!
what is the solution???

 

regards,

 

Sulthan Ali

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.