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just purchased a new printhead with new starter cartridges. Getting error: can not read printhead

HP Recommended
Officejet 8600
Microsoft Windows 10 (64-bit)

just purchased a new printhead with new starter cartridges. Getting error: can not read printhead or ink system

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@Pact10, Welcome to the HP Support Community!

 

That's unfortunate. This could be an issue with the printer hardware. To resolve printhead related issues, refer to this document - Error Indicates Faulty Printhead.

Try reseating the printhead.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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